Terms of Service

Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Adacity LLC, a California limited liability company (“Adacity”, “we”, “our”), when you use the Adacity site at adacity.ai or purchase any of our services. By using the site or completing checkout, you agree to these Terms. If you don’t agree, don’t use the site.

You must be at least 18 years old to use Adacity or to purchase any service. By using the site, you represent that you are.

The Service

Adacity provides AI-visibility analyses and related services. The specific deliverable, price, and billing terms are described at checkout and govern your purchase. If your order confirmation and these Terms conflict, the order confirmation controls scope and price; these Terms control otherwise. Reports are typically delivered to the email address you provide within an hour of purchase. Because we deliver by email, you’re responsible for providing an accurate address and for being able to receive email at it.

A report reflects the state of the public web and AI systems at the time it was produced. AI systems and their sources change; we make no guarantee that any specific finding will remain accurate over time.

Payment

Payments are processed by Stripe. By completing checkout, you authorize a charge in the amount displayed at checkout. We do not see or store your card number.

Prices are exclusive of taxes. Where required, applicable taxes are calculated and added at checkout.

Refunds

We offer a full refund within 30 days of purchase, for any reason. Email support@adacity.ai and we’ll process it. Refunds are issued to the original payment method and typically appear within five to ten business days. Once a refund is issued, the license to use your report ends and you agree to stop using and to delete the report.

EU and UK consumers: EU law gives consumers a 14-day right of withdrawal on digital purchases, and UK law provides the same right under the Consumer Contracts Regulations 2013. Because we deliver your report immediately on purchase, by completing checkout you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once delivery begins. Our 30-day refund still applies.

Your content and inputs

You retain ownership of any URL, business information, or other content you submit. By submitting it, you grant Adacity a worldwide, non-exclusive, royalty-free license to use, store, copy, analyze, and create derivative works from that content for the purpose of operating, improving, and developing the Service, including training and refining our models, scoring, and methodology.

You represent that you have the right to submit the content you submit, and that doing so does not violate any law or third-party right.

Confidentiality

We treat the non-public information you submit and the report we deliver to you as confidential, meaning we won’t sell it, publish it, or share it with anyone other than service providers acting on our behalf, except as the “Your content and inputs” and “Reports and our intellectual property” sections allow.

Reports and our intellectual property

Adacity owns the reports we produce and all underlying data, AI query results, models, prompts, scoring, and methodology. We grant you a worldwide, non-exclusive, royalty-free license to use, copy, edit, share, and publish the report we deliver to you for your own business purposes.

We may use aggregated and de-identified insights from the reports we generate for any purpose, including operating and improving the Service, refining our models and methodology, and publishing insights about the AI-visibility landscape.

Restrictions on the Service and reports

You may not, including with respect to our publicly available sample report:

• decompile, reverse engineer, or otherwise attempt to discover the data sources, prompts, models, scoring, or methodology used to produce any Adacity report;
• use any report or output from the Service to develop, train, fine-tune, or improve any artificial intelligence or machine learning model for the purpose of building a product or service that competes with Adacity;
• crawl, scrape, or harvest data or content from the Service other than as permitted by these Terms; or
• resell, redistribute for compensation, or claim authorship of any Adacity report.

Acceptable use

You also agree not to:

• submit a URL you do not have the right to submit, or use a report to defame, harass, or impersonate the business at that URL;
• interfere with the site (automated abuse, denial-of-service, vulnerability probing) or use a report to attack the business it describes;
• submit sensitive personal information, protected health information, or other regulated data through the Service; or
• use the site for any unlawful purpose.

We may suspend or refuse service if we reasonably believe you have violated these rules.

Communications from us

When you purchase a service, we will send transactional emails (receipt, status, the report itself, and support replies). We may also contact you with product updates or marketing if you have given us consent to do so. You can unsubscribe from marketing emails using the link in any marketing email or by emailing support@adacity.ai.

Disclaimers

To the fullest extent permitted by law, the site and all reports are provided “as is” and “as available”, without warranty of any kind, express or implied. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any report is complete, accurate, or error-free, or that following any recommendation will produce a particular outcome.

Reports are produced in part by querying third-party AI systems (including those operated by OpenAI, Google, and Anthropic). We are not affiliated with those providers, and we cannot control or guarantee their outputs.

A report is informational, not legal, financial, or business advice. Use your own judgment before acting on it.

Limitation of liability

To the maximum extent permitted by law, Adacity will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising from your use of the site or any report. Our total liability for any claim relating to the site or a report is limited to the amount you paid us for that report.

Some jurisdictions don’t allow certain limitations of liability; in those places, the limitations above apply to the extent permitted.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be limited under applicable law. These limitations are an essential basis of the bargain between you and Adacity.

Your responsibility

You agree to indemnify and hold Adacity harmless from any claim, loss, or expense (including reasonable legal fees) arising from your violation of these Terms, your misuse of a report, or your submission of content you did not have the right to submit. You won’t settle any indemnified claim that imposes obligations on us without our consent.

Termination

You can stop using the site at any time. We can suspend or terminate your access to the site if you violate these Terms or if we discontinue the Service. If we terminate your access without cause and you have an unfulfilled paid order, we will refund the purchase.

The sections covering your content and inputs, confidentiality, intellectual property, restrictions, acceptable use, disclaimers, limitation of liability, your responsibility, disputes, and these general terms survive termination.

Disputes and governing law

Informal resolution. For any dispute about the Service or these Terms, email legal@adacity.ai and give us 30 days to resolve it before filing a formal claim.

Binding arbitration. Unresolved disputes go to final, binding arbitration with JAMS under its Streamlined Rules, in California, your county of residence, or by video, at your election. For claims of $10,000 or less, Adacity pays all arbitration fees.

Exceptions. Either party may bring an individual claim in small-claims court or seek injunctive relief in court for intellectual property or confidentiality breaches.

Governing law. California law applies, without regard to conflict-of-laws principles. Matters not arbitrated belong exclusively to courts in California; you consent to their jurisdiction.

Class-action waiver. Disputes proceed only on an individual basis: no class, consolidated, or representative proceedings. If a court strikes this waiver as to a specific claim, only that claim proceeds in court.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date at the top of this page and, where appropriate, notify customers by email. Each purchase is governed by the Terms in effect at the time of that purchase. If you make a new purchase after the Terms change, the new Terms apply to that purchase.

Force majeure

We aren’t liable for delays or failures caused by events outside our reasonable control, including outages or changes at third-party AI providers, hosting or payment infrastructure, or acts of government.

General

These Terms are the entire agreement between you and Adacity regarding the Service. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Contact

Adacity LLC
1401 21st St #14090
Sacramento, CA 95811
United States

Product and support: support@adacity.ai
Legal notices: legal@adacity.ai